Terms & Conditions

BV Maths Terms and Conditions (Parents/Students)

Definitions
1.1 In these Terms and Conditions:
a) "Account" refers to the secure account created by You upon registration, where Your personal information is stored and from which You can access BV Maths Services via Your BV Maths Login.
b) "BV Maths/We/Us" refers to BV Maths, a company registered in England and Wales, with its registered office at 24 Vaudrey Drive, Hazel Grove, Stockport SK7 5PB.
c) "BV Maths Services" refers to the provision of tutoring services via the Site.
d) "Site" refers to www.bvmaths.com and any associated websites or platforms operated by BV Maths.
e) "Student" refers to the student receiving tutoring services through BV Maths.
f) "Tutor Content" refers to any content uploaded, embedded, or displayed on the Site by a Tutor, including text, images, videos, and lesson plans.
g) "Tutoring Services" refers to the provision of online tutoring by a Tutor to You or Your child via the Site.
h) "You/Your" refers to the parent or guardian booking tutoring services on behalf of the Student.

Acceptance of Terms
2.1 By creating an account and booking tutoring services, You agree to these Terms and Conditions. These Terms are effective immediately upon acceptance.
2.2 You acknowledge that BV Maths may modify these Terms from time to time. If any significant changes occur, You will be notified via email and given 30 days to accept the new Terms. If You disagree with the changes, You may terminate your account.

Booking Tutoring Services
3.1 You may book tutoring sessions for Your child through the Site. Each booking is subject to availability and confirmation by BV Maths.
3.2 You are responsible for ensuring that all information provided about the Student is accurate and up-to-date.
3.3 You are responsible for selecting the appropriate tutor for the Student, although BV Maths may offer recommendations.
3.4 You are responsible for ensuring the Student is present and prepared for each tutoring session, including having access to the required Equipment, such as a computer, internet connection, and webcam.

Duties and Responsibilities of Clients
4.1 You agree to ensure that the Student attends scheduled tutoring sessions and is in a suitable learning environment.
4.2 You agree to provide feedback to BV Maths about the tutoring sessions as needed.
4.3 You are responsible for paying for the tutoring sessions as outlined in Clause 5.
4.4 You must notify BV Maths if the Student is unable to attend a scheduled session, providing as much notice as possible (preferably at least 24 hours).
4.5 You agree to act in accordance with BV Maths' safeguarding policies and notify BV Maths of any concerns regarding the Student's welfare or safety.
4.6 You must ensure that the Student behaves appropriately during tutoring sessions. In the event of misconduct by the Student, BV Maths reserves the right to suspend or terminate the services immediately, and You may be held responsible for any resulting consequences.

Fees and Payment
5.1 All tutoring services are subject to the fees listed on the BV Maths Site at the time of booking. Fees may vary depending on the Tutor’s qualifications and experience.
5.2 Payments for tutoring services are due in advance and can be made through the Site.
5.3 BV Maths reserves the right to adjust the fees for services, with prior notice to You.
5.4 You acknowledge that payments made for tutoring services are non-refundable except in cases where BV Maths is unable to provide the tutoring session due to Tutor unavailability or technical failure.
5.5 In the case of missed or cancelled sessions, You agree to provide at least 24 hours’ notice. Failure to do so may result in a charge for the session.
5.6 In case of technical issues, BV Maths will work with You to resolve them or offer an alternative, such as rescheduling the session. If the issue is not resolved, You may be entitled to a partial refund, subject to BV Maths' discretion.

Cancellation and Rescheduling
6.1 You may cancel or reschedule a tutoring session at least 24 hours before the scheduled time. Cancellations made with less than 24 hours’ notice may incur a charge equivalent to the full session fee.
6.2 BV Maths reserves the right to cancel or reschedule a session if the Tutor becomes unavailable or there are technical difficulties. In such cases, You will be notified as soon as possible, and a replacement session will be arranged.
6.3 If You are dissatisfied with a session for any reason, You should notify BV Maths within 24 hours of the session, and we will investigate the matter.

Confidentiality and Data Protection
7.1 BV Maths and its Tutors are committed to protecting the privacy of Students. All personal data provided by You will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
7.2 You agree to provide accurate and up-to-date personal information about the Student, including any relevant health or learning needs.
7.3 You agree that BV Maths may collect and process personal data related to the Student for the purpose of providing tutoring services, including storing session records and feedback.
7.4 You may request access to the Student’s personal data held by BV Maths by submitting a request to support@bvmaths.com. We will comply with any reasonable request, subject to the provisions of the GDPR.
7.5 BV Maths will retain personal data related to the Student for a period of up to 2 years after the final session, unless you request its deletion sooner.

Intellectual Property
8.1 All content created by the Tutor during tutoring sessions (including lesson plans, worksheets, and videos) remains the intellectual property of BV Maths or the Tutor.
8.2 By booking a session, You agree to grant BV Maths a non-exclusive, royalty-free, perpetual licence to use, store, and distribute Tutor Content for the purposes of quality assurance, safeguarding, and client access to lesson recordings.
8.3 You agree not to use Tutor Content for any commercial purposes without prior written consent from the Tutor.
8.4 You must not upload or use copyrighted material in the tutoring sessions unless You or the Tutor have the legal right to do so.
8.5 BV Maths reserves the right to remove any content that breaches copyright laws or infringes third-party intellectual property rights.

Limitation of Liability
9.1 BV Maths will take reasonable steps to ensure the quality of the tutoring services provided, but we cannot guarantee academic success or specific outcomes.
9.2 BV Maths is not liable for any indirect, special, or consequential loss or damage arising from the tutoring services provided, including the Student’s progress or lack thereof.
9.3 BV Maths is not responsible for any technical issues, such as internet connectivity problems, which may affect the delivery of tutoring services. However, we will work with You to resolve such issues or offer a suitable alternative arrangement.

Termination of Services
10.1 You may terminate the provision of tutoring services at any time by disconnecting from your Tutor.
10.2 BV Maths reserves the right to suspend or terminate tutoring services if You or the Student fail to meet the obligations set out in these Terms and Conditions, including non-payment, misconduct, or failure to comply with safeguarding policies.

Changes to Terms and Conditions
11.1 BV Maths may update these Terms and Conditions from time to time. Any significant changes will be communicated to You via the email address provided in Your Account.
11.2 You may terminate your Account at any time if You disagree with the revised Terms. By continuing to use the Site after such changes, You are deemed to accept the new Terms.

Governing Law
12.1 These Terms and Conditions are governed by the laws of England and Wales.
12.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Mediation and Dispute Resolution
13.1 If a dispute arises between You and BV Maths, You agree to attempt to resolve the dispute through informal means.
13.2 If informal resolution is unsuccessful, the dispute will be referred to mediation, before taking any legal action.

 

BV Maths — Tutor Subscription Terms and Conditions

Last updated: 4/9/25

1. Who we are

1.1. These terms and conditions (“Terms”) apply to your use of the BV Maths platform as a tutor.
1.2. The platform is operated by Ben Vince trading as “BV Maths”, a sole trader established in England and Wales (“BV Maths”, “we”, “us”, “our”).
1.3. Registered/trading address: 24 Vaudrey Drive, Hazel Grove, Stockport, SK7 5PB. Contact: benvince@bvmaths.com.
1.4. These Terms form a binding agreement between BV Maths and you, the tutor (“Tutor”, “you”, “your”).

2. Eligibility and account

2.1. You must be 18 or over and legally able to enter contracts.
2.2. You are responsible for the accuracy of information in your profile and for keeping your login secure. Any activity under your account is deemed authorised by you.
2.3. We may conduct identity and compliance checks (including KYC) and may suspend or refuse activation at our discretion.

3. Subscription, price and billing

3.1. Price: £19.99 per month, VAT inclusive.
3.2. Billing: Monthly, auto-renewing until cancelled.
3.3. Payment method: You must maintain a valid payment method in your account.
3.4. Cancellation: You can cancel any time in your account. Cancellation takes effect at the end of the current billing period. No refunds for part-months or unused time.
3.5. Price changes: We may change pricing on 14 days’ notice by email or in-app. Continued use after the effective date constitutes acceptance.

4. What BV Maths provides (scope of service)

4.1. A hosted profile/listing on bvmaths.com and tools to receive enquiries and bookings.
4.2. Access to the BV Maths homework bank of 2,000+ interactive GCSE Maths questions and a student progress tracker within the platform.
4.3. An admin hub for lesson notes and student management.
4.4. No SLA: The platform is provided “as is” without service uptime commitments.
4.5. We may add, modify or remove features at any time (acting reasonably) to improve the service or for legal/compliance reasons.

5. What BV Maths does not provide / no guarantees

5.1. BV Maths is not a party to your lessons. We do not supervise, monitor or record sessions and we do not provide teaching services.
5.2. We do not guarantee any number of enquiries, bookings, earnings, exam results or outcomes.
5.3. We do not create bespoke lesson plans for you; the homework bank is a tool for you to use at your discretion.

6. Tutor status, DBS, safeguarding and conduct

6.1. Independent contractor: You are self-employed and not an employee, worker, agent or partner of BV Maths. Nothing in these Terms creates an employment relationship. BV Maths works as a directory for tutors hosting their company.
6.2. Taxes and insurance: You are solely responsible for your taxes (including income tax and National Insurance), and you warrant that you will maintain appropriate Professional Indemnity and Public Liability insurance suitable for private tuition.
6.3. DBS: A DBS check is not required to create a tutor account on BV Maths. Tutors who teach under-18s are responsible for ensuring they are legally eligible to do so, which may include holding an Enhanced DBS (children’s workforce) with barred list check. We strongly recommend tutors obtain a current Enhanced DBS. Where a tutor provides acceptable evidence, we may display a “DBS Verified” badge on their profile. BV Maths does not supervise or monitor sessions and tutors act as independent providers, responsible for their own conduct and compliance with law.
6.4. Safeguarding: You must comply with all applicable child protection/safeguarding laws and our Safeguarding & Conduct Policy (as updated from time to time). You must promptly report any safeguarding concerns to the appropriate authority and to us.
6.5. Session recordings: BV Maths does not record lessons and does not monitor sessions. If you choose to record any session, you must obtain valid consent and comply with data protection and safeguarding law.
6.6. Misconduct disclaimer: Tutors are solely responsible for their conduct and lesson content. BV Maths disclaims responsibility for tutor behaviour to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law (see Clause 18).

7. Student enquiries, bookings and messages

7.1. You will respond to enquiries received via the platform within a reasonable time.
7.2. You must keep communications professional, accurate and non-misleading.
7.3. You agree not to make claims about pass rates, outcomes or qualifications that you cannot substantiate.

8. Payments, refunds and withdrawals

8.1. Payment collection: You appoint BV Maths as your limited payment collection agent to accept and process payments from students/parents for lessons booked via the website. Receipt of funds by BV Maths constitutes receipt by you.
8.2. Refunds/chargebacks: BV Maths may issue refunds in line with consumer law and our Refund Policy, and handle chargebacks. Refunded or charged-back amounts relating to your lessons may be deducted from your pending or future payouts.
8.3. Payouts: You may request withdrawals via My Payments. Payout timing is indicative and may depend on bank networks, anti-fraud checks and any outstanding disputes. We may apply a minimum payout threshold and reasonable processing fees which will be disclosed in your dashboard.
8.4. Set-off/negative balance: We may set-off any sums you owe (including refunds, chargebacks, fees or damages) against amounts payable to you and may require repayment if your account shows a negative balance.
8.5. Receipts and invoicing: Unless we inform you otherwise, you are the supplier of tuition services to the parent/student. BV Maths may issue receipts to parents on your behalf for administrative convenience.

9. Non-circumvention — students introduced by BV Maths

9.1. Definition: A “BV-Introduced Student” is any student or parent who first contacts you through BV Maths, our advertising, or our referral links, or whose details are provided to you by BV Maths.
9.2. Active subscription requirement: While you teach any BV-Introduced Student you must maintain an active tutor subscription with BV Maths.
9.3. After cancellation: If you cancel your subscription, you must cease teaching all BV-Introduced Students for 12 months from the cancellation date, or re-activate your subscription before resuming.
9.4. Pre-existing clients excluded: This clause does not apply to your pre-existing students (i.e., students you taught before any BV Maths introduction) or to students who independently found you without any BV Maths touchpoint.
9.5. Remedy for breach: If you teach a BV-Introduced Student during the 12-month period without an active subscription, you agree to pay liquidated damages of £150 per student (a genuine pre-estimate of our loss) and acknowledge that we may seek injunctive relief.
9.6. Evidence: We may rely on platform records, enquiry logs, referral codes and reasonable evidence to demonstrate a BV Maths introduction.

10. Homework bank and platform content

10.1. Licence to use in-platform only: We grant you a limited, revocable, non-transferable licence to assign items from the homework bank to your students inside the platform.
10.2. No export: You must not copy, scrape, download, bulk export, share or reuse the homework bank or any question content outside the platform.
10.3. We may apply technical limits and auditing to protect fair use and our intellectual property.

11. Your content and intellectual property

11.1. Your materials: You retain intellectual property rights in lesson notes, resources and content you upload (“Tutor Materials”). You grant BV Maths a royalty-free, worldwide licence to host, reproduce and display Tutor Materials for the purpose of operating the platform and your tutor services.
11.2. BV Maths IP: All platform software, branding, templates, question bank content and analytics are the intellectual property of BV Maths or its licensors. No rights are granted other than those expressly stated.
11.3. You will not reverse engineer, decompile, scrape, or create derivative works of the platform or the homework bank.

12. Reviews, testimonials and marketing use

12.1. We may display reviews about you and may moderate or remove content that breaches these Terms.
12.2. You grant us permission to use your name, profile, and anonymised results in platform listings and BV Maths marketing. You may opt out by written notice.

13. Acceptable use

You agree not to:
a) Misrepresent your identity, credentials or results;
b) Post unlawful, defamatory, discriminatory or harmful content;
c) Solicit BV-Introduced Students off-platform during the non-circumvention period;
d) Interfere with the platform, introduce malware or attempt unauthorised access;
e) Scrape, harvest or copy platform content or user data.

14. Data protection (summary)

14.1. Laws: Each party will comply with the UK GDPR and Data Protection Act 2018.
14.2. Roles:

  • For enquiries and leads generated via the site, BV Maths is a controller.
  • For student records you create/manage in the platform (e.g., lesson notes, progress), BV Maths acts as your processor.
    14.3. The Data Processing Addendum in Schedule 1 applies when BV Maths processes personal data on your behalf.
    14.4. You must only enter student data that you are lawfully permitted to process, and you must provide all required privacy information to your students/parents.
    14.5. Security: You must keep your account secure and use strong passwords; you must notify us promptly of any suspected breach.
    14.6. Export on exit: On request within 30 days of cancellation we will provide a reasonable export of your student contact and progress data that you created, excluding the homework bank and third-party materials.

15. Complaints, disputes and risk management

15.1. We operate a complaints channel for parents and tutors. You will cooperate with reasonable requests for information and will respond promptly to complaints involving you.
15.2. We may temporarily hold payouts or suspend your account while we investigate complaints, safeguarding concerns or suspected breach.

16. Suspension and termination

16.1. We may suspend, restrict or terminate your account where: (a) you breach these Terms; (b) there is risk to users; (c) you fail verification or required checks; (d) non-payment.
16.2. You may cancel any time in your account.
16.3. Clauses that by nature survive termination shall survive, including non-circumvention, IP, confidentiality, data protection and liability.

17. Warranties and indemnities

17.1. You warrant that: (a) you are qualified and competent to provide GCSE Maths tuition; (b) your DBS is current and accurate; (c) your profile and claims are truthful; (d) you will comply with law and our policies.
17.2. Tutor indemnity: You shall indemnify and hold BV Maths harmless against claims, losses, costs and liabilities arising from or related to: (a) your lessons or advice; (b) your breach of law or these Terms; (c) your misuse of data; (d) your IP infringement; (e) your misconduct.

18. Liability

18.1. Nothing in these Terms limits or excludes liability for fraud, or death/personal injury caused by negligence, or any liability which cannot be limited under law.
18.2. Subject to 18.1, BV Maths shall not be liable for: loss of profits, loss of business, loss of data, loss of goodwill, or indirect/consequential losses.
18.3. Subject to 18.1, BV Maths’s total aggregate liability to you in any 12-month period shall be limited to the total subscription fees you paid to BV Maths in that period.

19. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of hosting providers, payment networks, or telecoms.

20. Changes to the service and to these Terms

We may update the platform and these Terms from time to time. We will give 14 days’ notice for material changes by email or in-app. Continued use after the effective date constitutes acceptance.

21. Notices

Notices will be sent by email to the address in your account or posted in-app. You should send legal notices to benvince@bvmaths.com.

22. Assignment and subcontracting

You may not assign or transfer this agreement without our consent. We may use subcontractors (including processors) to provide the service.

23. No partnership

Nothing in these Terms creates a partnership, joint venture, agency or employment between you and us.

24. Third party rights

No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

25. Severance

If any provision is invalid, the remainder stays in force. We will replace invalid terms with valid ones closest in effect.

26. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

 

 

Schedule 1 — Data Processing Addendum (UK GDPR)

A1. Subject matter and duration
BV Maths will process personal data as your processor for the purpose of providing the platform to manage your students and lessons. Processing lasts for the term of your account and a 30-day exit period for data export, after which personal data will be deleted or anonymised unless required to be retained by law.

A2. Nature and purpose
Providing hosting, storage, display, analytics, messaging, homework assignment and progress tracking functionality.

A3. Types of personal data and data subjects

  • Data subjects: students, parents/guardians, prospective students/parents.
  • Data types: names, contact details, lesson notes, homework assignments and results, progress data, booking history, communications metadata, payment references (not full card data), and any content you upload.

A4. Processor obligations
BV Maths shall:
a) Process personal data only on your documented instructions (these Terms and in-app settings);
b) Ensure staff confidentiality;
c) Implement appropriate technical and organisational security measures;
d) Assist you in responding to data subject requests;
e) Notify you without undue delay after becoming aware of a personal data breach;
f) Provide reasonable information to demonstrate compliance and allow audits on reasonable notice (no more than annually) without disrupting service;
g) Delete or return personal data after the end of services, subject to legal retention;
h) Maintain records of processing as required by law.

A5. Sub-processors
You grant general authorisation for BV Maths to appoint sub-processors (e.g., hosting, cloud, analytics, payment service providers). We will maintain a list available on request and will provide advance notice of changes where feasible. We shall impose data protection obligations on sub-processors equivalent to this Addendum.

A6. International transfers
Where personal data is transferred outside the UK, BV Maths will ensure appropriate safeguards, such as the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.

A7. Your obligations
You will obtain all necessary consents/notices from students/parents, ensure data entered is accurate and proportionate, and configure your settings and access controls responsibly.

 

Schedule 2 — Safeguarding & Conduct 

 

BV Maths Safeguarding & Conduct Policy

Owner: Ben Vince trading as “BV Maths”
Contact/DSL: benvince@bvmaths.com
Effective date: 04/09/25
Review cycle: Annual or sooner if law/guidance changes

 

1) Purpose and Scope

  • Protect children and young people who receive tuition via BV Maths.
  • Set expected standards of conduct for tutors using the platform.
  • Clarify BV Maths’ role as platform operator and the responsibilities of independent tutors.
  • Applies to: all tutors with active BV Maths profiles, and BV Maths staff/contractors who handle enquiries and data.

2) Principles and Legal Framework (UK)

  • We align to Working Together to Safeguard Children (2018, updated 2023) and the spirit of Keeping Children Safe in Education (KCSIE) where relevant to online tuition.
  • Relevant legislation includes the Children Act 1989/2004, Safeguarding Vulnerable Groups Act 2006, Care Act 2014 (vulnerable adults), Equality Act 2010, Protection of Children Act 1978 (images), UK GDPR/Data Protection Act 2018.
  • We operate on the principles of: welfare paramountcy, proportionality, confidentiality with appropriate information-sharing, and early help.

3) Definitions

  • Child/young person: under 18.
  • Parent: includes legal guardians/carers.
  • DSL: Designated Safeguarding Lead for BV Maths (Ben Vince).
  • Tutor: independent contractor using BV Maths to advertise/manage tuition.
  • Allegation: any claim or concern that a child has been harmed or is at risk of harm by a tutor or another adult involved in tuition.

4) Roles & Responsibilities

  • BV Maths (Platform Operator):
    • Verify a valid Enhanced DBS before activating a tutor account.
    • Maintain a complaints/reporting route and record-keeping.
    • Act on concerns: suspend access, escalate to authorities where appropriate, cooperate with investigations.
    • Provide policy access, updates, and basic guidance.
  • Designated Safeguarding Lead (DSL):
    • Name: Ben Vince | Email: benvince@bvmaths.com
    • Receive/triage concerns, decide on escalation, liaise with statutory agencies, maintain a secure incident log.
  • Tutors (Independent Contractors):
    • Maintain a current Enhanced DBS and provide it on request.
    • Follow this policy and any updates.
    • Deliver safe, professional online tuition.
    • Report safeguarding concerns immediately using the procedure below.
    • Keep accurate lesson notes sufficient to evidence delivery and any safeguarding observations.

5) Safer Recruitment & Vetting (Tutors)

  • Mandatory before activation:
    • Enhanced DBS certificate sent to benvince@bvmaths.com for verification.
    • ID check (name matches DBS).
    • Declaration that the tutor has read and will comply with this Policy.
  • Ongoing:
    • Annual self-declaration of continued suitability.
    • Refresh DBS every 3 years or sooner if circumstances change (recommended).
    • Immediate disclosure to BV Maths of any arrests/charges/convictions or safeguarding investigations.

6) Code of Conduct (Tutors)

  • Professional boundaries:
    • Keep communication professional, lesson-focused, and transparent. No flirting, sexualised language, or comments about appearance.
    • Do not share personal phone numbers or private social accounts with students. Use platforms or agreed professional channels with parental oversight.
    • Do not meet students in person unless expressly agreed in writing with parents and compliant with safeguarding law.
  • Online behaviour & environment:
    • Dress appropriately; use a neutral background; ensure no inappropriate items or other children are visible.
    • No alcohol, vaping, drugs, or offensive materials in view.
    • Ensure a parent/guardian knows when sessions occur and how to reach you.
  • Physical contact: Not applicable to online tuition; never request or encourage physical demonstrations that could be unsafe or invasive.
  • Gifts & favouritism: Avoid giving/receiving personal gifts. Treat all students fairly.
  • Social media & images:
    • Do not connect with students on personal accounts.
    • Do not take screenshots, photos, or videos of students. See Recording policy (Section 8).
  • Academic integrity:
    • Never complete assignments or exams on behalf of a student.
    • Be honest about qualifications and results; no misleading claims.

7) Lesson Safety Standards (Online)

  • Confirm the student’s identity and that a parent/guardian is aware of the session.
  • Start/end on time; keep a simple lesson note including date/time, topics covered, homework set, any concerns observed.
  • Use reputable video tools. Keep chat logs and materials professional.
  • Maintain up-to-date antivirus and apply device security updates.
  • If a student appears in distress or discloses harm, follow the reporting procedure immediately.

8) Recording & Photography

  • BV Maths does not routinely record sessions.
  • Tutors must not record lessons or capture images unless there is explicit written consent from the parent/guardian and a clear educational purpose.
  • If a recording is agreed: tell all participants at the start, store securely, restrict access, and delete per retention rules.
  • Never share recordings or images on social media or marketing without explicit written consent.

9) Recognising Abuse & Indicators

Abuse can be physical, emotional, sexual, neglect, and can occur online (e.g., grooming, harassment, bullying, exposure to harmful content). Indicators include unexplained injuries, drastic behaviour change, sexualised behaviour/language, persistent tiredness/hunger, frequent absences, fearfulness, or concerning online interactions.

10) Reporting a Concern – What Tutors Must Do

If a child may be at risk of harm, do not delay.

  1. Immediate danger? Call 999.
  2. Otherwise:
    • Make brief, factual notes (who/what/when/where) using the Incident Report Form (Appendix A).
    • Email the DSL immediately: benvince@bvmaths.com with subject “Safeguarding Concern – [Tutor Name]”.
    • If you cannot reach the DSL promptly, contact NSPCC 0808 800 5000 or the child’s Local Authority Children’s Social Care and then inform the DSL.
  3. Do not promise confidentiality to the child. Explain you may need to share information to keep them safe.
  4. Preserve any relevant evidence (chat logs, emails) securely.

11) Responding to a Disclosure (Tutor Guidance)

  • Stay calm, listen, avoid leading questions.
  • Reassure appropriately: “Thank you for telling me. You’ve done the right thing.”
  • Do not investigate. Record facts, not opinions.
  • Report immediately as per Section 10.

12) Managing Allegations Against Tutors

  • Immediate measures: BV Maths may suspend the tutor’s platform access and hold payouts while concerns are assessed.
  • Escalation: The DSL will consider referral to Children’s Social Care and/or Police. In England, LADO consultation may be appropriate where an individual working with children is alleged to have harmed or may pose a risk.
  • Cooperation: Tutors must cooperate with any investigation and provide requested information.
  • Outcomes: May include reinstatement, conditions, training, formal warning, or permanent removal from the platform. Where appropriate, BV Maths may share information with other platforms or authorities under lawful bases to protect children.

13) Information Sharing & Confidentiality

  • Share only what is necessary to protect the child and in line with UK GDPR.
  • Safeguarding concerns are a recognised lawful basis for sharing with statutory agencies.
  • Keep records accurate, factual, and promptly submitted to the DSL.

14) Data Protection & Record-Keeping

  • BV Maths keeps a secure incident log with restricted access.
  • Retention: safeguarding records normally kept for a minimum of 6 years from case closure unless advised otherwise by authorities.
  • Data is processed per BV Maths Privacy Policy and the Data Processing Addendum in tutor T&Cs.

15) Whistleblowing

  • Concerns about BV Maths processes or another tutor can be raised to benvince@bvmaths.com.
  • If you believe a concern is not being acted upon, contact NSPCC Whistleblowing Advice Line 0800 028 0285.

16) Training & Guidance

  • Tutors should complete basic safeguarding and online-safety training and refresh every 2 years.
  • BV Maths will provide access to this policy and periodic reminders/guidance.

Tutors should complete at least one of the following free online modules within the last 24 months and refresh regularly. These do not replace an Enhanced DBS, and some clients may ask for paid, accredited safeguarding certificates.

  • Home Office Prevent Duty e-learning (official, free): awareness of Prevent, extremist ideologies and referral pathways. GOV.UKsupport-people-susceptible-to-radicalisation.service.gov.uk
  • CEOP / Thinkuknow (NCA-CEOP) – online safety for professionals: free professional resources and introductory training on keeping children safe online.
    ceopeducation.co.uk
  • Anti-Bullying Alliance – free CPD online training: core modules including bullying law, responding to bullying and cyberbullying.
    Anti-Bullying Alliance
  • UK Safer Internet Centre / SWGfL – free events and resources for staff: periodic free online safety sessions plus extensive teaching resources.
    UK Safer Internet Centre
  • Local Safeguarding Children Partnerships (LSCPs) – free Level 1 e-learning: many LSCPs provide basic awareness modules at no cost; tutors should check their local area. Example pages:
    buckssafeguarding.org.uk

17) Policy Breaches & Sanctions

  • Breaches may result in warnings, suspension, account removal, notification to parents/authorities, and retention of evidence.
  • Material breaches may also trigger consequences under the Tutor T&Cs (e.g., non-payment, liquidated damages where applicable).

18) Policy Review

  • Reviewed annually or after any serious incident or legal change. Latest version published on bvmaths.com.

 

Appendix A: Incident Report Form (template)

Date/time of report:
Your name and role:
Student’s name and age:
Parent/guardian name and contact:
What happened? (factual, who/what/when/where)
Exact words disclosed (if any):
Visible injuries/behaviours:
Immediate actions taken:
Who was informed and when? (DSL, Police, Social Care, NSPCC)
References: (ticket IDs, call ref numbers)
Attachments/evidence: (chat logs, screenshots)
Signature/name:

Send to benvince@bvmaths.com with subject: Safeguarding Concern – [Tutor Name] – [Student Initials] – [Date].

 

Appendix B: Online Lesson Setup Checklist (for Tutors)

  • Enhanced DBS verified and current.
  • Parent/guardian aware of session schedule and contact route.
  • Neutral background, appropriate dress, no third parties visible.
  • Professional account and email only.
  • No recording unless prior written parental consent and agreed purpose.
  • Lesson notes template ready; homework and progress tracking set.
  • Emergency steps known: 999 for immediate danger; DSL email for all concerns.

 

Appendix C: Recording & Photography Consent (template)

I, [Parent/Guardian Name], consent to [Tutor Name] recording [Student Name]’s tuition sessions for the purpose of [purpose]. I understand the recording will be stored securely, not shared outside BV Maths without further consent, and deleted by [date/retention]. I can withdraw consent at any time by written notice.

Parent/Guardian: __________________  Date: _______
Tutor: _____________________________  Date: _______

 

Appendix D: Tutor Conduct Quick Reference

  • Keep communications professional and on-platform where possible.
  • Do not accept friend requests or message students on personal socials.
  • Never request or send images/videos other than agreed educational materials.
  • Report concerns immediately; do not investigate yourself.
  • Maintain confidentiality and accurate records.

 

Schedule 3 — Refunds, disputes and chargebacks (summary)

  1. Parent/student refunds: BV Maths may issue refunds consistent with consumer law where services are not delivered or materially mis-described.
  2. Tutor disputes: We will notify you of disputes and invite your response. We may temporarily withhold payouts while a dispute is assessed.
  3. Chargebacks: If a chargeback is raised, we will provide evidence to the payment network. Chargeback amounts and fees may be deducted from your payouts.
  4. Evidence: Keep clear records of lessons delivered, communications, and homework assigned/progress to support dispute resolution.